Decision Taken By: CABINET MEMBER FOR Leisure, Youth and Arts
Decision No: D120059MEM
Date: 14th May 2012
Decision(s) and Reason(s)
Mystery Shopper Visits/Quest Accreditation
Minutes
The report provided details of the results of the 2011/12 mystery shopper visits to the Council's main leisure facilities as well as the outcome of the recent Quest assessment at the Angel Centre. The report identified a number of key areas for improvement which were being addressed at each facility.
Following consideration by the Leisure and Arts Advisory Board, the Cabinet Member for Leisure, Youth and Arts resolved that:
The 2011/12 mystery shopper results be noted, the identified areas of improvement be addressed and the results be considered within the relevant Service Improvement Plan for each facility.
Reasons: As set out in the report submitted to the Leisure and Arts Advisory Board of 14 May 2012.
Signed M Heslop (Cabinet Member for Leisure, Youth and Arts)
Signed Leader: N Heslop
Signed Chief Executive: D Hughes
Date of Publication: 01 June 2012
This decision will come into force and may then be implemented on the expiry of 5 working days after publication unless it is called in.