Decision details

Policy on Managing Unreasonable Complainant Behaviour

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Decision:

(Report of Director of Central Services)

 

The report presented proposed revisions to the existing policy adopted by the Council in relation to unreasonable or unreasonably persistent complainants.  A copy of the updated guidance from the Local Government Ombudsman on managing unreasonable complainant behaviour was annexed to the report.

 

The Cabinet resolved that: 

 

The revised policy on managing unreasonable complainant behaviour, as set out at Annex 3 to the report, be adopted.

 

Publication date: 24/03/2017

Date of decision: 21/03/2017

Decided at meeting: 21/03/2017 - Cabinet

Effective from: 01/04/2017

Accompanying Documents: