Decision details
Corporate Complaints Policy Review
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision:
Consideration was given to recommendation CE 25/7 of the Communities and Environment Scrutiny Select Committee of 5 February 2025.
RESOLVED: That
(1) the new Corporate Complaints Policy (attached at Annex 3), be adopted; and
(2) the new Corporate Complaints Policy be implemented from June 2025.
Publication date: 13/02/2025
Date of decision: 11/02/2025
Decided at meeting: 11/02/2025 - Cabinet
Effective from: 21/02/2025
Accompanying Documents:
- Recommendations of Communities and Environment SSC of 5 February 2025 - To Follow
PDF 196 KB - Report of Director of Central Services and Cabinet Member
PDF 313 KB
- Annex 1 - Complaints Handling Code
PDF 1 MB
- Annex 2 - Existing TMBC Complaints Policy
PDF 426 KB
- Annex 3 - TMBC Complaints Policy 2025
PDF 531 KB
- Recommendations of Communities and Environment SSC of 5 February 2025
PDF 6 KB