Issue - meetings

Policy on Managing Unreasonable Complainant Behaviour

Meeting: 21/03/2017 - Cabinet (Item 35)

35 Policy on Managing Unreasonable Complainant Behaviour pdf icon PDF 57 KB

Additional documents:

Decision:

(Report of Director of Central Services)

 

The report presented proposed revisions to the existing policy adopted by the Council in relation to unreasonable or unreasonably persistent complainants.  A copy of the updated guidance from the Local Government Ombudsman on managing unreasonable complainant behaviour was annexed to the report.

 

The Cabinet resolved that: 

 

The revised policy on managing unreasonable complainant behaviour, as set out at Annex 3 to the report, be adopted.

 

Minutes:

Decision Notice D170031CAB