36 Customer Services PDF 370 KB
This report asks Members to consider proposals for the future opening hours and operation of Customer Services
Minutes:
The report of the Director of Central Services and Deputy Chief Executive invited the Board to consider proposals for the future opening hours and operation of Customer Services.
RECOMMENDED: That
(1) the customer services operation be moved from a drop-in reception service at both the Kings Hill and Castle reception points to a triaged pre booked appointment service;
(2) the Kings Hill reception and call centre opening times be changed to 09:00 hours to 17:00 hours Monday to Thursday and 09:00 hours to 16:30 hours on Friday, to align with Tonbridge Castle which already operates these hours; and
(3) the KPR self service kiosks be removed and the Council moves to a bar coded bill for those more vulnerable residents who are unable to pay through digital/phone methods.
*Referred to Cabinet