Agenda and minutes

Overview and Scrutiny Committee - Thursday, 4th April, 2024 7.30 pm

Venue: Council Chamber, Gibson Drive, Kings Hill

Contact: Democratic Services  Email:

Link: View Meeting

No. Item


OS 24/17

Notification of Substitute Members pdf icon PDF 10 KB


Notification of substitute members were recorded as set out below:


·        Cllr Mehmet substitute for Cllr Hudson

·        Cllr Roud substitute for Cllr Thornwell

·        Cllr Oliver substitute for Cllr Hines


In accordance with Council Procedure Rules 17.5 to 17.9 these Councillors had the same rights as the ordinary member of the committee for whom they were substituting.

OS 24/18

Declarations of interest pdf icon PDF 3 KB

Members are reminded of their obligation under the Council’s Code of Conduct to disclose any Disclosable Pecuniary Interests and Other Significant Interests in any matter(s) to be considered or being considered at the meeting. These are explained in the Code of Conduct on the Council’s website at Code of conduct for members – Tonbridge and Malling Borough Council (


Members in any doubt about such declarations are advised to contact Legal or Democratic Services in advance of the meeting.



There were no declarations of interest made in accordance with the Code of Conduct.

OS 24/19

Minutes pdf icon PDF 311 KB

To confirm as a correct record the Minutes of the meeting of the Overview and Scrutiny Committee held on 25 January 2024



RESOLVED:  That the Minutes of the meeting of the Overview and Scrutiny Committee held on 25 January 2024 be approved as a correct record and signed by the Chair.


Matters for Recommendation to the Cabinet

OS 24/20

Housing Association Performance Framework pdf icon PDF 199 KB

The report presents a performance framework for consideration.

Additional documents:


A proposed Housing Association Performance Framework setting out the data to be requested from the largest Registered Providers, arrangements to review nomination agreements with those providers and how the Housing Association Liaison Panel could be used to ensure Member engagement was attached at Annex 1 for consideration.


Reviewing the approach to a Housing Association Performance Framework was an identified action in the Borough Council’s Housing Strategy Action Plan for Year 2.


However, it was reported that the Borough Council would engage with Clarion Housing differently to other registered providers given the size of their portfolio in the Borough.   This was reflected in the proposed Framework with a specific section on a meeting programme with Clarion.


Members welcomed the introduction of a Performance Framework so that the Borough Council was aware of registered providers performance and able to assess any potential impacts this performance might have on the authority’s activity or its residents.   Data would be requested from all Housing Associations with stock in Tonbridge and Malling on at least an annual basis as set out in 1 of Annex 1.  To address concerns raised by the Committee, information on damp and mould complaints and issues would also be requested from all Housing Associations.


It was also noted that there was renewed focus by Clarion Housing in respect of ‘voids’ and whilst better data was being received it was difficult to share information with Members on the grounds of confidentiality and GDPR.  However, consideration would be given as to whether data sharing was an option.




(1)             the Housing Association Performance Framework be commended to Cabinet for adoption.


*Recommended to Cabinet


Matters for Information

OS 24/21

Agile Software Implementation pdf icon PDF 288 KB

The report set out responses to specific questions raised by Members in respect of the implementation of Agile software


The report of the Director of Planning, Housing and Environmental Health reviewed the implementation of the Agile project and responded to specific questions previously raised by the Committee. Based on the challenges with service delivery experienced by Planning and Building Control following implementation of their modules, the Agile project had been identified as a red risk on the Borough Council’s strategic risk register.


Careful consideration was given to the responses detailed in 1.2 of the report which outlined the procurement process, financial and value for money implications, decision making and delivery arrangements and timetables. 


Members sought clarity around spending in respect of the original proposal and expressed disappointment at the £200,000 additional cost as a result of additional project management.  It was confirmed that the overall cost of the implementation project to the Borough Council was in the region of £397,000 (as set out in 1.4.1, 1.4.2 and 1.4.4 of the report).  These represented one-off capital costs and were not an ongoing financial commitment.    There was also an ongoing revenue saving of circa £50,000 as a result of moving to an alternative software provider.   It was reiterated that the previous Uniform platform was no longer compliant in many areas of legislation, such as GDPR and cyber-security, and the new Agile platform should represent value for money in due course. 


There was in-depth discussion on a number of factors, including the underestimation of the scale of the work required, the challenging working relationship with the new provider and whether important lessons could be learned around procurement, implementation, due diligence and management of major projects.  It was also felt that greater consideration should have been given to the consequences of new software and the impacts on stretched resources.  Detailed responses were provided by the Director of Planning, Housing and Environmental Health and the Head of IT.


Members noted that Internal Audit was undertaking a ‘post implementation review’ of the modules already operating and this would be finalised in April 2024.   This was considered an important interim step in reviewing the project to ensure that any lessons learned could be implemented for the remaining Agile modules.   It was also noted that the Audit Committee had asked to review Agile from a risk perspective and relevant officers would be present at that meeting.


OS 24/22

Corporate Key Performance Indicators pdf icon PDF 132 KB

This report provides data on Key Performance Indicators (KPIs) that are aligned to the Corporate Strategy 2023-2027 and monitored on a quarterly or annual basis. The data provided in this report relates to the period up to the end of December 2023.

Additional documents:


Members received a list of Key Performance Indictors (KPIs) that were aligned to the Corporate Strategy 2023-27 and monitoring on a quarterly or annual basis.  The data provided in the report related to the period up to the end of December 2023.


A request to monitor complaints in respect of taxi licences (KPI 112 and 113) was noted.

OS 24/23

Record of Decisions taken by the Executive pdf icon PDF 13 KB

The record of executive decisions taken during March 2024 are attached for information.


The decisions taken by the Cabinet and Cabinet Members during March 2024 were presented for information and noted by the Committee.

OS 24/24

Work Programme pdf icon PDF 222 KB

The Work Programme setting out matters to be scrutinised during 2024/25 is attached for information.  Members can suggest future items by liaising with the Chair of the Committee. 


The Work Programme setting out potential matters to be scrutinised during 2024/25 was noted.  A progress report on the implementation of Agile would be included for the meeting on 12 September 2024.


Members were invited to suggest future items by liaising with the Chair of the Committee.


Matters for consideration in Private

OS 24/25

Exclusion of Press and Public pdf icon PDF 4 KB

The Chairman to move that the press and public be excluded from the remainder of the meeting during consideration of any items the publication of which would disclose exempt information.


There were no items considered in private.