Issue - decisions

Policy on Managing Unreasonable Complainant Behaviour

24/03/2017 - Policy on Managing Unreasonable Complainant Behaviour

(Report of Director of Central Services)

 

The report presented proposed revisions to the existing policy adopted by the Council in relation to unreasonable or unreasonably persistent complainants.  A copy of the updated guidance from the Local Government Ombudsman on managing unreasonable complainant behaviour was annexed to the report.

 

The Cabinet resolved that: 

 

The revised policy on managing unreasonable complainant behaviour, as set out at Annex 3 to the report, be adopted.