(Report of Director of Central Services)
The report presented proposed revisions to the existing policy adopted by the Council in relation to unreasonable or unreasonably persistent complainants. A copy of the updated guidance from the Local Government Ombudsman on managing unreasonable complainant behaviour was annexed to the report.
The Cabinet resolved that:
The revised policy on managing unreasonable complainant behaviour, as set out at Annex 3 to the report, be adopted.